Privacy Policy

When you use BinBoss, we may collect the following information:

• Contact information: name, email address, phone number

• Property information: street address, gate codes, garage door codes, special instructions

• Payment information: processed securely through Stripe (we do not store your full card number)

• Account credentials: email and password (password is hashed and never stored in plain text)

• Service preferences: plan selection, collection day, frequency

• Communication preferences: SMS opt-in status

• Senior discount verification: uploaded ID documents (stored temporarily and securely deleted)

We use the information we collect to:

• Provide and manage your trash can curbside rollout service

• Process payments and manage your subscription

• Send service notifications via email and SMS (when opted in)

• Communicate about your account, service updates, and promotional offers

• Assign and coordinate runners to service your property

• Improve our services and customer experience

• Comply with legal obligations

We do not sell your personal information. We may share your information with:

• Service runners: Limited property details (address, gate codes, special instructions) necessary to perform the service

• Payment processor (Stripe): Payment information to process transactions

• Email provider (Resend): Email address for transactional emails

• SMS provider (Twilio): Phone number for service notifications (when opted in)

• Hosting provider (Vercel): Technical data for website hosting

• Law enforcement: When required by law or to protect our rights

We take reasonable measures to protect your information:

• All data is transmitted over HTTPS encryption

• Payment processing is handled by Stripe (PCI-DSS compliant)

• Sensitive information (such as SSN data for runners) is encrypted at rest using AES-256 encryption

• Senior ID documents are stored temporarily in private storage buckets and automatically deleted

• Access to customer data is restricted to authorized administrators

You have the right to:

• Access: the personal information we hold about you

• Update: your information through your account page

• Delete: your account by contacting us at support@austinbinboss.com

• Opt out: of SMS notifications at any time through your account settings

• Cancel: your subscription at any time with no long-term commitment

We use Vercel Analytics and Google Analytics to understand how visitors use our website. These tools may use cookies to collect anonymous usage data such as pages visited, time on site, and referral source. No personally identifiable information is collected through analytics.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

BinBoss is not intended for children under 18. We do not knowingly collect personal information from children.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.