Last Updated: April 2026
This is an agreement between you, the Customer, and Austin BinBoss LLC (and its affiliates, "Austin BinBoss" or "we"). Before using Austin BinBoss, please read these Terms and Conditions of Service, the Austin BinBoss Privacy Notice, the Austin BinBoss Recurring Payment Terms and Conditions, and the other applicable rules, policies, and terms posted on the Austin BinBoss website (collectively, this "Agreement"). By using Austin BinBoss, you agree to be bound by the terms of this Agreement.
By creating an account, accessing, or using our services, you enter into a direct contractual relationship with Austin BinBoss, a technology services provider that facilitates the connection between individuals, homeowners, vacation rentals, and property managers seeking waste management services and independent third-party providers of such services ("Runners").
You acknowledge and agree that Austin BinBoss does not provide home services itself and is not a home contractor of any sort. All services are provided by independent third-party contractors who are not employed by Austin BinBoss. We act solely as an intermediary by offering a platform through which individuals, homeowners, vacation rentals, and property managers can arrange and schedule services with runners.
Your use of the platform constitutes your agreement to be bound by these Terms and Conditions, which establish a contractual relationship between you and Austin BinBoss. If you do not agree to these terms, you may not access or use the platform or services.
For the purposes of these Terms and Conditions:
In accordance with the monthly service plan you selected at the time of signup, your assigned runner will transport your trash and/or recycling cans to the curb on the day prior to your scheduled waste collection day. Following collection, your runner will return the cans to their original designated storage location in a timely manner.
We may change, suspend, limit, or discontinue Austin BinBoss, or any part of it, at any time without notice. We may amend any of this Agreement's terms at our sole discretion by posting the revised terms on the Austin BinBoss website. Your continued use of Austin BinBoss after the effective date of the revised Agreement constitutes your acceptance of the terms.
During holiday periods, we will make every effort to adjust our services in response to changes in your property's trash collection schedule. However, due to the unique observance of holidays by each city and the inconsistencies in the application of their revised schedules, we cannot be held liable for missed pickups during these times. In the event that service cannot be delivered due to a missed holiday pickup, no credits, refunds, or adjustments will be issued.
Our goal is your complete satisfaction. In the event that a job is not satisfactorily completed, it is the customer's responsibility to notify Austin BinBoss within 7 days (preferably sooner), so that we can look into the matter and resolve it quickly to your satisfaction. Contact support@austinbinboss.com to convey your concern.
Neither party shall be liable for any failure or delay in the performance of its obligations under this Agreement if such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of terrorism, civil unrest, government actions, natural disasters, pandemics, strikes, lockouts, labor disputes, equipment or material shortages, power failures, transportation delays, or any other event or condition that is beyond the reasonable control of the affected party (collectively, "Force Majeure Events"). During the continuance of such Force Majeure Events, the obligations of the affected party shall be suspended to the extent necessary. If the Force Majeure Event continues for more than 30 days, either party may terminate this Agreement by providing written notice to the other party.
Austin BinBoss reserves the right to refuse service to any property, at its sole discretion, for any reason. This right may be exercised without the requirement of explanation, and no liability shall arise from the decision to refuse service. The refusal may be based on, but is not limited to, factors such as safety concerns, property condition, non-compliance with terms and conditions, access issues, or any other reason deemed appropriate by Austin BinBoss.
If the property signed up for service is designated for rental use and not a primary residence, the following terms apply:
Tenant and Guest Interaction: For the safety and comfort of both runners and property tenants and guests, the Landlord, Property Manager, or Host contracting our services, are solely and exclusively responsible for notifying any and all guests, tenants, or occupants that Austin BinBoss will be performing weekly trash and recycling can-to-curb services. This notice must include the specific schedule of our runners' visits and must be provided in a timely manner to avoid confusion or unexpected encounters. Austin BinBoss has no duty or obligation to confirm, verify, or otherwise ensure that such notification has been given. By using our service, you expressly acknowledge and agree that Austin BinBoss shall bear no responsibility or liability for any incident, altercation, assault, injury, accident, or damage occurring on or around the property that results from failure to properly notify the property owner, guests, tenants, or occupants of our scheduled presence. You further agree to indemnify, defend, and hold Austin BinBoss, its employees, runners and contractors harmless from any and all claims, demands, losses, liabilities, or expenses (including reasonable attorneys' fees) arising out of or related to any failure to provide adequate notice.
Homeowner Association (HOA): The Customer is solely responsible for adhering to all HOA rules and regulations regarding trash can use, placement, and management. Austin BinBoss shall not be liable for any notices, fines, or penalties issued by the HOA. The Customer agrees to indemnify and hold Austin BinBoss harmless from any consequences arising from non-compliance. Austin BinBoss will make best efforts to follow HOA rules that are provided by the Customer, but we are not responsible for any issues resulting from HOA non-compliance.
By submitting your service subscription request online, you are authorizing Austin BinBoss and its runners to access your property (or other location) that you designate for the purpose of taking out and returning your waste and recycling cans. By subscribing to our service, you are confirming that you have the right to authorize Austin BinBoss and its runners to access the designated property. It is your responsibility to ensure that Austin BinBoss or its runners have full access to your trash and recycling cans on the scheduled service dates. Should Austin BinBoss or its runners arrive and be unable to provide service due to lack of access, you shall not be entitled to a credit or refund.
You must ensure Austin BinBoss or its runners have access to your trash and recycling can on the scheduled service day, including but not limited to: gate entry codes, lock combinations, security guard verification, and pets relocated from storage areas. If Austin BinBoss or its runners are unable to access your trash or recycling cans for any reason, services will not be performed that week and you shall not be entitled to a credit or refund.
The homeowner/resident is responsible to contain and restrain their pets. For the safety of our runners, if an unrestrained pet is present on the property and our runner determines that it is unsafe to access the property, the delivery of service will not be completed. In the event that service cannot be delivered due to an unrestrained pet, no credits, refunds, or adjustments will be issued. Please ensure that pets are properly restrained or secured during your scheduled service time.
Austin BinBoss will make every effort to place your waste and recycling cans with great care to a curbside location for city pick-up. In the event that your vehicle or any other vehicles hits or knocks over your trash or recycling, Austin BinBoss will not be held responsible in any way for any damage to the vehicle or cans.
You must ensure your garage is safe and free of hazards and disable any alarms or security systems before service. Austin BinBoss and its affiliates are not responsible for disarming or resetting alarms, or for any issues arising from your security system being unarmed. By providing a garage code or granting access for can-to-curb service, you: (1) assume all risks related to granting access to your garage; and (2) acknowledge Austin BinBoss is not liable for lost or missing items, damage to the garage door or opener, or the garage door being left open.
The homeowner/resident is responsible to maintain code compliance with the city on issues such as fencing and gates, backwash/waste lines and all other applicable safety issues.
For the safety of our runners and to minimize the risk of injury or damage, trash cans must not be overloaded, and lids must be properly closed in accordance with city guidelines. If your trash cans are found to be overloaded or the lids are not closed, we reserve the right to not deliver service. In such cases, no credits, refunds, or adjustments will be issued.
To ensure the safety and efficiency of our service, trash cans must be easily accessible and not surrounded by overflowing trash that obstructs access. Our runners must have a clear path to roll trash cans to the curb and back. If overflowing trash or other obstructions prevent our runners from safely accessing the trash cans, service will not be delivered, and no credits, refunds, or adjustments will be issued.
The safety of our Customers and runners is our highest priority. In the event of inclement weather, including but not limited to severe rain, ice, wind, or snow conditions, we reserve the right to delay, reschedule, or cancel services without prior notice. No credits, refunds, or adjustments will be issued for services that cannot be delivered due to such weather-related conditions.
In the event of road closures that prevent access to your property, we cannot be held responsible for the non-delivery of service. If service cannot be delivered due to road closures, no credits, refunds, or adjustments will be issued.
To ensure the safety and well-being of our runners, if your trash cans are deemed excessively dirty or smelly, we reserve the right not to service your property. It is the customer's responsibility to maintain their trash cans in an acceptable sanitary condition for handling.
While we take every precaution to ensure the reliable delivery of our services, we cannot be held responsible for non-delivery of services due to unforeseen software and telecommunication issues. In the event that service cannot be delivered due to these issues, no credits, refunds, or adjustments will be issued.
You agree to pay Austin BinBoss the then-current monthly service fee associated with the service plan you selected at the time of signup, plus any applicable sales taxes and additional fees. All fees are due in accordance with the billing terms presented to you at the time of purchase. Austin BinBoss reserves the right to modify the pricing of any service plan at any time, at its sole discretion. Any changes to pricing will be communicated to you in advance and will take effect in the next billing cycle following such notice.
Although Austin BinBoss makes every effort to remain as competitive as possible and offer the most reasonable prices, some cost increases to the service provided may be beyond our control. In the event that Austin BinBoss changes the monthly service fee, Austin BinBoss will provide you 2 months written notice of any change. You have the option to cancel at any time if you do not agree with the change in price.
All applicable local, State, and/or Federal taxes will be added to the current recurring monthly service fee.
An environmental fee may be applied to on-demand waste removal requests to cover the costs of proper disposal, recycling, or compliance with local environmental regulations. By submitting an on-demand waste removal request, you agree to pay any applicable environmental fee, which is non-refundable.
All subscriptions are subject to change upon reasonable notice. In order to maintain an accurate service schedule in accordance with municipal collection calendars, we ask the customer to notify Austin BinBoss when the City plans to deviate from the original schedule. No fee will be applied to changing our service schedule for you.
You can cancel your subscription and service by submitting a cancellation request online at your account page.
A 30-day trial period begins upon account activation, providing you with complimentary access to our can-to-curb services. To avoid future charges, you may cancel your subscription at any time during this trial period. If you do not cancel, your subscription will automatically convert to the paid plan you selected at signup at the end of the 30-day trial.
To cancel your monthly subscription, you must provide at least 15 days advanced notice prior to your next billing date. For example, if your subscription is set to renew on June 1st, you must provide cancellation notice by May 16th in order to avoid being charged for the next billing cycle.
Please note that our service is billed on monthly cycles, and we do not provide partial credits or refunds for any unused portion of a billing cycle.
Service fees for your selected service plan are billed in advance. Billing will recur automatically on a monthly basis to ensure continuous service. To cancel your service and prevent future billing, you must submit a specific cancellation request. All applicable local, state, and federal taxes will be added to your monthly service fee.
By accepting these terms and conditions, you are electing to enroll in the Austin BinBoss Payment Plan and agree to the Austin BinBoss Recurring Payment Terms and Conditions. You hereby authorize Austin BinBoss to bill and charge the Payment Method and its associated Payment Account that you have specified according to the Payment Plan you have selected.
You agree that the Payment Method specified by you for automatic Payments to Austin BinBoss is, and will continue to be, an account that you own, and that you will maintain sufficient availability under your credit card limit, or sufficient funds in the account linked to your debit card or other mode of payment, as applicable, to make your Payments.
Your can-to-curb service will continue for the length of the initial term you selected for your Payment Plan and at the end of your Payment Plan term, it will automatically renew for additional prepaid periods of the same length unless you choose to cancel prior to that renewal, or your Austin BinBoss can-to-curb service is cancelled, terminated, or discontinued by you or by Austin BinBoss.
With the exception of a confirmation email sent to you from Austin BinBoss confirming your selected service plan, you will not receive any receipt of payment emails notifying you that a Payment has been made under the Payment Plan. You understand and agree that Austin BinBoss may not provide you with advance notification before a Payment is charged to your Payment Method.
It is your responsibility to make sure that your Payment Method information and email account information are current at all times during the term of the Payment Plan.
If any Payment charged to your Payment Method is declined, you authorize Austin BinBoss to make additional attempts each day for up to twenty (20) consecutive days thereafter to successfully charge your Payment Method. If Austin BinBoss is unable to successfully charge your Payment Method after such time and you have a recurring Payment Plan, you authorize Austin BinBoss to reattempt Payment Method authorization for two (2) additional consecutive months.
Any issues, discrepancies, or disputes regarding billing must be reported to us in writing no later than thirty (30) days from the date of the applicable invoice. If no such notice is received within this period, the invoice shall be deemed true, accurate, and payable in full.
Any dispute or claim arising from or relating to this Agreement or Austin BinBoss is subject to binding arbitration, governing law, disclaimer of warranties, limitation of liability, and all other terms in the Austin BinBoss Conditions of Use. By using Austin BinBoss, you agree to be bound by those terms.
To the fullest extent permitted by applicable law, Austin BinBoss and its affiliates, officers, directors, employees, agents, suppliers, runners or subcontractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
In no event shall the aggregate liability of Austin BinBoss exceed the amount paid by you to Austin BinBoss for the services for a single property giving rise to the claim during the twelve (12) month period immediately preceding the event giving rise to such liability.
Under the terms of this agreement, Austin BinBoss will not be held responsible for any damage to your waste or recycling cans. Furthermore, Austin BinBoss shall not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse, or abuse. Austin BinBoss will not be held responsible for any damage caused to vehicles that may back up or hit your waste or recycling cans in any way.
By registering a property with Austin BinBoss, you, as the host, Property Manager, or Agent acting on behalf of the property owner, acknowledge and agree that you are authorized to act on behalf of the property owner and have provided an authorized payment method belonging to the property owner for all financial transactions related to the property. You shall be jointly and severally liable with the property owner for any and all outstanding amounts due to Austin BinBoss under this Agreement.
Austin BinBoss may revise these Terms from time to time in our sole discretion. If we make material changes, we will provide notice by posting the updated Terms on our website and updating the "Last Updated" date. Unless otherwise stated in the notice, the revised Terms will become effective immediately upon posting. If you do not agree to the revised Terms, you must stop using the Services.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms will otherwise remain in full force and effect.
Both you and Austin BinBoss agree that neither shall make, publish, or communicate to any third party any defamatory, disparaging, or knowingly false statements regarding the other Party, its products or services, or its officers, directors, employees, contractors, or agents. This provision shall not restrict either Party from providing truthful information as required by law, regulation, or legal process.
During the term of your agreement with Austin BinBoss and for a period of 2 years after its termination, you agree not to, directly or indirectly, solicit or attempt to solicit any of our customers, vendors, contractors, runners, or employees for the purpose of diverting their business or employment relationship with us. A breach of this clause will be considered a material breach of this agreement.
By adding any new property to your account for service, you acknowledge and agree that such addition constitutes your acceptance of and agreement to be bound by Austin BinBoss's then-current Terms and Conditions.
The services provided are for the sole purpose for which they were designed. You agree not to misuse, abuse, or interfere with our services or use them for any unauthorized or prohibited purpose.
You are prohibited from using your account or any of the services provided by Austin BinBoss to create, provide, or resell any services, products, or benefits for a third party without our express prior written consent.
You agree not to engage in any of the following activities in connection with your access to or use of the Services:
Austin BinBoss reserves the right to investigate violations and to suspend or terminate access to the Services for any user who engages in prohibited activities.
By signing this Agreement electronically, you agree that the electronic signatures are the legally binding equivalent of traditional handwritten signatures. The use of electronic signatures, including but not limited to clicking "I Agree" or signing electronically, constitutes acknowledgment and acceptance of the terms and conditions of this Agreement.
For help with Austin BinBoss or resolving other issues, please contact Customer Service at support@austinbinboss.com.
The failure of Austin BinBoss in any instance to insist upon a strict performance of the terms of this Agreement shall not be construed as a waiver or relinquishment of such term or option and such term or option shall continue in full force and effect.
When you opt-in to the service, we will send you a message to confirm your signup. By opting into messages, you agree to receive recurring automated marketing and informational text messages. Message frequency varies. Austin BinBoss reserves the right to alter the frequency of messages sent at any time.
You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent.
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at support@austinbinboss.com.
Austin BinBoss will never share your personal identifiable information such as your phone number, email address, banking information, or property address with any other third party other than the cloud and services providers required to conduct our business. Austin BinBoss selects these cloud and services providers based on their compliance with strict regulations regarding information security and data protection.
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Your continued enrollment following such changes shall constitute your acceptance of such changes.